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Customer Care Director

Oostkamp, Vlaams Gewest, BelgiumDIGI BE

Job description

DIGI BE welcomes you. We've set foot in the telecom landscape with a singular mission - to disrupt and redefine. With audacious goals and an unyielding ambition, we're forging a path that is fiercely customer-centric and rooted in innovation. Prepare to witness a revolution in telecom, because DIGI BE isn't just here to play; we're here to lead and transform.

To support us in this mission, we are currently looking for a Customer Care Director. Are you the one we’re looking for? Keep reading!

Job requirements

  • Actively participate as an integral member of the leadership team
  • Construct, guide, and optimize the customer care organization
  • Draw from various sectors to infuse innovative best practices into our service model
  • Prioritize customers at the forefront of all decisions and strategies
  • Ensure every customer interaction, across all touchpoints, authentically embodies the DIGI brand
  • Uphold and elevate service levels, ensuring consistent excellence
  • Systematically gather, analyze, and act upon customer feedback, transforming insights into tangible improvements

We're a startup in search of a versatile manager. As we lay our foundation, we're looking for someone with both big-picture vision and a can-do attitude. If this sounds like you, we'd love to hear from you.

Must Haves Qualities & Talents:

  • Demonstrated expertise in a similar job role, with a track record of success
  • Proactive in integrating innovative best practices from various industries to continuously elevate customer service
  • Fluency in Dutch and English is essential. Proficiency in French will be a significant advantage
  • Proficiency in using Customer Relationship Management tools and analyzing data to derive actionable insights
  • Excellent written and verbal communication skills, essential for both internal team coordination and external stakeholder engagements
  • Ability to make strategic decisions based on data, team feedback, and industry trends
  • Demonstrated capability in addressing challenges head-on and finding effective solutions in real-time

What We Offer:

  • Full-time contract of indefinite duration

  • Market-based remuneration supplemented with fringe benefits

  • Company car

  • Flexible schedule with the possibility of teleworking

  • Extensive training budget

  • Modern working environment

  • Cordial team with nice colleagues in a family atmosphere

  • Social extras : internal events, bbq's, drinks, and much more

Curious For More?

Do you feel addressed by our company and this vacancy? Then don't hesitate to apply today!

Oostkamp, Vlaams Gewest, Belgium