Support Expert

Citymesh NV, European leader in installing private 4G/5G networks and WiFi-as-a-service, is seeking a Senior Support Expert who’s ready for a new challenge that tackles more than what a stereotypically ‘helpdesk function’ entails.

As a Support Expert, you will play a crucial part in ensuring our telecom services run smoothly and our customers receive top-notch assistance.

Key Responsibilities:

• Follow-up of the ticketing system when it comes to complaints, issues, etc.

• Supporting and managing large clients, acting as their point of contact for important questions and complex problems.

• Diagnose and troubleshoot telecom-related problems, and offering effective solutions

• Collaborate with cross-functional teams to escalate and resolve complex issues

• Assist customers with service activations, SIM card replacements, and network configurations

Must Have Qualities and Talents:

• Previous professional experience is a plus. If you are a junior with a background in a relevant IT field and a strong drive and entrepreneurial mindset, you are also eligible

• Strong technical aptitude and understanding of telecom systems, including mobile, internet, and telephony services

• Exceptional problem-solving skills and a methodical approach to troubleshooting

• Hands-on and detail-oriented with a commitment to providing a quick and efficiënt follow-up

• Excellent and assertive communication skills, both verbal and written, with the ability to convey technical information to non-technical customers

• Adaptability, flexibility and a willingness to work in a fast-paced, ever-evolving industry

What We Offer:

At Citymesh you will be part of an enthusiastic and ambitious team in which we greatly value your own input and believe in the growth of each of our employees.

We offer you a great opportunity to work for a fast-growing and innovative employer that operates as a challenger in the Belgian telecom market. Next to this, we also offer a wide range of benefits, including:

• Full-time contract of indefinite duration

• Market-based remuneration supplemented with fringe benefits such as meal vouchers, eco vouchers, fuel card, net expense allowance

• Company car with fuel card.

• Flexible schedule with the possibility of teleworking

• Extensive training budget

• Modern working environment

• Cordial team with nice colleagues in a family atmosphere

• Social extras : internal events, bbq's, drinks, and much more

Curious For More:

Do you feel addressed by our company and are you ready for a unique experience? Then don't hesitate and apply for this vacancy today.