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Support Expert

Oostkamp, Vlaams Gewest, BelgiumIT & EngineeringCitymesh

Job description

Citymesh NV, European leader in installing private 4G/5G networks and WiFi-as-a-service, is seeking a Senior Support Expert who’s ready for a new challenge that tackles more than what a stereotypically ‘helpdesk function’ entails.

As a Support Expert, you will play a crucial part in ensuring our telecom services run smoothly and our customers receive top-notch assistance.

Key Responsibilities:

  • Follow-up of the ticketing system when it comes to complaints, issues, etc.

  • Supporting and managing large clients, acting as their point of contact for important questions and complex problems.

  • Diagnose and troubleshoot telecom-related problems, and offering effective solutions

  • Collaborate with cross-functional teams to escalate and resolve complex issues

  • Assist customers with service activations, SIM card replacements, and network configurations

Job requirements

Must Have Qualities and Talents:

  • Previous professional experience is a plus. If you are a junior with a background in a relevant IT field and a strong drive and entrepreneurial mindset, you are also eligible

  • Strong technical aptitude and understanding of telecom systems, including mobile, internet, and telephony services

  • Exceptional problem-solving skills and a methodical approach to troubleshooting

  • Hands-on and detail-oriented with a commitment to providing a quick and efficiënt follow-up

  • Excellent and assertive communication skills, both verbal and written, with the ability to convey technical information to non-technical customers

  • Adaptability, flexibility and a willingness to work in a fast-paced, ever-evolving industry

  • Fluently in Dutch and English 

What We Offer:

At Citymesh you will be part of an enthusiastic and ambitious team in which we greatly value your own input and believe in the growth of each of our employees.

We offer you a great opportunity to work for a fast-growing and innovative employer that operates as a challenger in the Belgian telecom market. Next to this, we also offer a wide range of benefits, including:

  • Full-time permanent contract

  • Competitive compensation with an extensive package of fringe benefits, such as meal vouchers (€8/day), eco vouchers, health insurance, CAO 90 bonus, year-end premium, net expense allowance, home office compensation.

  • Enjoy the perks of a company car complete with a fuel card and explore our enticing bicycle leasing choices.

  • A chunky budget to not only level up your skills but to invest in your awesome self. We're all about employee growth and making you even more fantastic

  • An exceptionally contemporary workplace, where we prioritize a warm and people-centric atmosphere, ensuring that your daily experience takes center stage.

  • We place a strong emphasis on flexibility and hybrid work arrangements to promote a harmonious work-life balance

  • Celebrate good times with our lively events squad! They whip up a variety of happenings, from mouthwatering BBQs and sizzling Friday fry-ups to relaxed after-work socials and an annual family extravaganza, plus a whole bunch of other exciting adventures.

  • Our company is a breeze to reach, right by the Oostkamp exit.

  • Are you self-dependant? We warmly welcome you to our family as well.

Curious For More:

Do you feel addressed by our company and are you ready for a unique experience? Then apply for this vacancy today.

Oostkamp, Vlaams Gewest, Belgium
IT & Engineering