CCJ Expert DIGI

At DIGI BELGIUM, we're not just stepping into the telecom landscape; we're here to revolutionize it. With bold ambitions and a relentless drive, our mission is to disrupt the status quo, championing a customer-centric approach and a commitment to innovation. We're not just participants in the telecom industry; we're leading a transformative wave, reshaping connectivity with every initiative.

To support us in this mission, we are currently looking for an CCJ Expert. Are you the one we’re looking for? Keep reading!
Join us as a CCJ Expert where your knack for navigating administrative intricacies and ensuring impeccable data handling will shine!

Mission:
As a CCJ Expert, you'll spearhead administrative, operational, and analytical efforts, ensuring seamless management of court records, privacy concerns, and abuse reports with precision and timeliness.

Key Responsibilities:

Support Legal Investigations: Provide crucial support to judicial authorities, ensuring adherence to legal standards and facilitating accurate data flow.

Emergency Assistance: Fulfil legal obligations to emergency services while assisting other departments and Mediation Services in complaint resolution.

Privacy Compliance: Conduct GDPR investigations, address internal/external privacy complaints, and ensure integrity in data handling processes.

Abuse Complaint Resolution: Investigate potential abuse complaints, collaborating with relevant stakeholders to implement effective solutions and liaise with authorities if necessary.

Process Improvement: Propose procedural enhancements based on expertise, stakeholder feedback, and industry trends, contributing to operational excellence.

Data Monitoring and Project Support: Monitor data flows, actively contribute to testing projects, and identify operational needs for continuous improvement.

Problem Solving:

• Proactively manage operational processes, handle warrants, and ensure compliance within prescribed deadlines.
• Drive quality improvements through proactive analysis and modification of existing processes.
• Collaborate with internal/external stakeholders to stay abreast of industry developments and enhance service quality.

Impact:

• Positively influence business outcomes by ensuring legal compliance and mitigating risks.
• Contribute to revenue generation through effective support to authorities.
• Uphold brand image and customer trust by addressing fraud cases and privacy concerns.

Contacts/Interpersonal Skills:

• Serve as a 24/7 point of contact for various stakeholders, fostering effective collaboration and communication.
• Engage with internal departments, legal authorities, emergency services, and external partners with tact and professionalism.
• Demonstrate empathy and resilience in emotionally challenging situations.

Cultural Fit:

• Embrace our values of honesty, collaboration, passion, and proactive initiative.
• Exhibit a strong learning mindset, resilience, and a proactive attitude.

Must Haves Qualities & Talents:

• Proficient in legal frameworks, processes, and regulations, with a knack for adapting to evolving landscapes.
• Ability to make independent, well-justified decisions and articulate them effectively.
• Analytical prowess to handle diverse inquiries and propose innovative solutions.
• End-to-end thinking and commitment to process optimisation.
• Availability for varied work hours and readiness to handle confidential information with integrity.

• Bachelor's degree or equivalent experience with 3-5 years in the Telecom industry
• Fluent in Dutch, French, and English.
• Telecom sector experience .
• Ability to thrive in a high-pressure environment with integrity and adaptability.
• Affinity with laws and regulations is a plus.
  

What We Offer:

At Digi Belgium you will be part of an enthusiastic and ambitious team in which we greatly value your own input and believe in the growth of each of our employees. We offer you a great opportunity to work for a fast-growing and innovative employer that operates as a challenger in the Belgian telecom market. Next to this, we also offer a wide range of benefits, including:

• Dynamic Work Environment: Dive into the bustling world of telecom at our startup! Expect a workplace that thrives on challenges and growth opportunities.

• Competitive Compensation: Enjoy a rewarding package including competitive salary and different interesting benefits.

• Permanent Contract: Secure your future with us – enjoy the stability of a permanent contract.

• Invest in Yourself: We provide ample resources for your personal and professional development. Use our generous budget to level up your skills and become even more awesome.
  

• Contemporary Workspace: Immerse yourself in a cutting-edge office environment where innovation and collaboration reign supreme. Our central locations in Oostkamp and Brussels ensure easy accessibility.

• Extra Time Off: Work hard and reap the rewards! Enjoy an extra 12 days off per year for full-time employees, making those 40-hour weeks fly by.

• Convenient Location: Located in Brussels next to the railway station, our office is a breeze to reach, whether you're commuting by car or train.
  

Curious For More?

Be part of our innovative team at Digi Belgium and embark on an exciting journey in the telecom sector. Embrace challenges, develop your skills, and thrive in a lively work environment where your contributions make a real impact. Don't miss out on this opportunity for personal and professional growth – apply now!