Inside Sales Teamlead DIGI

Are you a dynamic and experienced leader with a passion for employee development and performance enhancement? DIGI BE welcomes you. We've set foot in the telecom landscape with a singular mission to disrupt and redefine.
With audacious goals and an unyielding ambition, we're forging a path that is fiercely customer-centric and rooted in innovation.
Prepare to witness a revolution in telecom, because DIGI BE isn't just here to play; we're here to lead and transform.

Join our dynamic team as an Inside Sales Team Lead and embark on an exciting journey of driving revenue growth and exceeding targets.
As a key player in our sales operation, you'll leverage your persuasive communication skills and sales acumen to engage with prospective customers, identify opportunities, and close deals. If you thrive in a high-energy environment and are eager to make an impact, this role is perfect for you.

Your Key Responsibilities as an Inside Sales Team Lead within Digi Belgium:

Team Leadership:

• Manage, mentor, and inspire a team of Inside Sales Officers, fostering a positive and high-performing culture.

• Conduct regular performance reviews, set clear objectives, and provide ongoing feedback and coaching.

Operational Excellence:

• Monitor and improve adherence to established procedures and processes to ensure seamless operations.

• Drive continuous improvement initiatives, including script enhancements and process optimizations.

Customer-Centric Focus:

• Serve as an escalation point for complex customer issues, ensuring timely and effective resolution.

• Promote a customer-first mentality within the team, aligning efforts with DIGI BE’s values.

Analytical Reporting:

• Analyze team performance data to identify trends, opportunities, and areas for improvement.

• Prepare and present reports on KPIs and team achievements to senior management.

Collaboration and Innovation:

• Actively contribute to cross-functional projects aimed at enhancing the customer experience.

• Share insights and best practices with peers to drive organizational growth.

Education:

• A bachelor’s degree in business, management, or a related field is preferred.

Experience:

• Proven experience in a leadership role within a contact center, sales, or customer service environment.

• Strong track record of managing teams and achieving targets.

Skills:

• Excellent leadership and interpersonal skills, with the ability to motivate and unite a team.

• Strong analytical mindset, capable of interpreting data and translating it into actionable strategies.

• Proficiency in navigating multiple communication channels and tools.

• Language proficiency: Native speaker of Dutch, with fluency in English; additional languages are a plus.

Personal Attributes:

• Hands-on mentality with a proactive approach to challenges.

• Exceptional problem-solving abilities and adaptability.

• Passion for fostering employee development and driving team success.