Technical Support DIGI

DIGI BE welcomes you. We've set foot in the telecom landscape with a singular mission - to disrupt and redefine. With audacious goals and an unyielding ambition, we're forging a path that is fiercely customer-centric and rooted in innovation. Prepare to witness a revolution in telecom, because DIGI BE isn't just here to play; we're here to lead and transform.

To support us in this mission, we are currently looking for a driven Technical Support.

Are you the one we’re looking for? Keep reading!

• Ticket Management:
  • Take ownership of tickets from the RCS&RDS ticketing system, addressing those assigned to personal users or departments.
• Technical Troubleshooting:
  • Follow established technical procedures to resolve ticketed issues.
  • Reassign tickets to relevant departments (NOC/Technical, Data Dispatch, Processing, Commercial) if beyond Technical Support Department scope.
• Network Equipment Solutions:
  • Identify and resolve equipment issues affecting multiple clients (NO, headend, switch, router) through known technical methods.
  • Adhere to technical verification procedures, coordinating with intervention teams for field resolution when necessary.
• Network Monitoring:
  • Regularly check network operating parameters and promptly address arising problems.
• Equipment Oversight:
  • Monitor designated equipment as per functional procedures and department coordinator directives.
• Effective Communication:
  • Communicate problems affecting distribution and access equipment promptly to relevant departments via phone communication.

Must have qualities & talents:

• Very good knowledge of English and French/ Dutch
• Proven experience in ticketing system support and technical troubleshooting.
• Familiarity with NOC, headend, switch, and router equipment.
• Strong communication skills, both written and verbal.
• Detail-oriented with excellent problem-solving abilities.
• Ability to collaborate effectively with various departments.

What We Offer:

• Full-time permanent contract.
  
• Competitive compensation with an extensive package of fringe benefits, such as meal vouchers (€8/day), eco vouchers, health insurance, year-end premium, net expense allowance.
• An exceptionally contemporary workplace, where we prioritize a warm and people-centric atmosphere, ensuring that your daily experience takes center stage.
• You work 40 hours per week. But they really fly by here! And as a result, you get an extra 12 days off per year if you work full-time
• Celebrate good times with our lively events squad! They whip up a variety of happenings, from mouthwatering BBQs and sizzling Friday fry-ups to relaxed after-work socials and an annual family extravaganza, plus a whole bunch of other exciting adventures.

Curious For More?

Do you feel addressed by our company and are you ready for a unique experience? Then apply for this vacancy today!